Refund Policy

Overview

After purchase, you are entitled to a seven-day waiting period for the goods to arrive (the waiting period is not a trial period). If the goods are defective, you can apply for return within seven days.

Product Refund Policy

Welcome to TwinCloud proxy service. We are committed to providing high quality products and services. If you are not satisfied with the virtual product you purchased, you can apply for a refund according to the following Refund Policy.

Scope of application

This policy applies to all cloud computing products purchased through us, including but not limited to servers, databases, storage, etc.

Refund application conditions

The product has technical problems that prevent it from functioning properly.
The product description does not match the actual situation, resulting in serious deviation in user experience.
Purchased by mistake or repeated purchase (application must be made within 7 days of purchase).

Case in which refunds are not applicable

The product has been heavily used and has no technical issues or is not as described.
Users change their usage intentions due to personal reasons.
Special sale items (clearly stated before purchase).

Refund application deadline

All refund requests must be submitted within 7 days of purchase.
Refund requests older than 7 days will not be accepted.

Refund Process

The user submits a refund request, including proof of purchase, problem description and contact information.
We will review and process refund requests within 3 working days.
If the refund application is approved, the money will be refunded to the original payment method within 7 working days.

Refund methods

Refunds will be returned to the payment account used by the user to make the purchase.
Depending on the payment channel, the refund arrival time may vary.

Special Statement

We reserve the right to make final interpretations of refund requests.
If this policy is updated, users will be notified on the official website and within the app.